Current written protocols that we follow when delivering our services and responsibilities. This section includes our policies and procedures for providing our services and for the recruitment and employment of staff, our complaints procedure and our records management policy.

60 Plus SmartPass

Anti-Fraud and Theft Policy (Adobe PDF Document 71kb)

Commuter Card Application Form

Customer Complaints

Data Protection Act 1998 - Employee Fair Processing Notice (Adobe PDF Document 11kb)

Fraud and Theft Response Plan Final (Adobe PDF Document 214kb)

Half Fare Concession SmartPass Application Form

NITHC/Translink CCTV Policy (Adobe PDF document 32kb)

NITHC / Translink Data Protection Policy September 2008 (Adobe PDF document 31kb)

NITHC/Translink Procurement Policy Equality Impact Assessment - Report for Consultation (October 2008) (Adobe PDF document 356kb)

NITHC/Translink EQIA/Screening of Procurement Policy Questionnaire (October 2008) (Adobe PDF document 28kb)

Our People Policies

Paper on Minority Languages (November 2009) (Adobe PDF document 22kb)

Procurement Policy

Senior Citizen Smartpass Application Form

Smartlink Multi-Journey Card Application Form  

Translink Pupil Pass Application Form 

Translink Records Management Policy (Adobe PDF document 48.56kb)

Translink Ticket and Pass Refund Policy

Translink Safety Strategy 2007/08 - 2010/11 (Adobe PDF document 1.97mb)

Translink Student Travelcard Application Form

War Disabled Entitlement Application Form

Anti Bribery Statment (Adobe PDF document 170KB)